Synapse Guidebook

Currently being updated. Email with any questions about your membership. 

Membership FAQ

If you need to cancel your membership, we will be sad to see you go. 

Use the following link on or before five (5) days prior to your next Billing Date to initiate the cancellation process.


If you need to pause your membership for travel or any reason, all you have to do is fill out the membership pause form at You may pause an automatically-renewing membership two (2) times a calendar year for up to four (4) weeks per pause. 

You must fill out the form on or before five (5) days prior to the day you wish to pause. 

You will not be billed during your pause. When you pause, the next scheduled Billing Date will be pushed forward the amount of days of the pause. 

With a Doctor’s note, medical pauses are allowed any number of times and for any duration.

If you are a New Member, your membership includes a thirty (30) day money-back guarantee (A “New Member” is someone who has participated in no more than three (3) classes offered by Synapse before purchasing a membership). To request a refund, please fill out the request form at on or before thirty (30) days after the date of this Agreement. We want to be your home for health and fitness, but if you’re not having a good time we’ll help you find another dojo.

You may upgrade your membership only at the end of the membership Term. 

Please email with the subject “Membership Upgrade” (without the quotes) on or before 5 days prior to the next Billing Date. 


Currently, you can only add an additional class to your restricted membership by purchasing a Drop-In. 

If you refer someone who signs up for an automatically-renewing membership, you and your friend will each receive $40 off the following billing period. 

PushPress FAQ

Pushpress is our gym management software platform. 

To be a member you must have an account with Pushpress. 

To register for classes and manage your personal info and payment account, you need to download the Pushpress Member Portal app for iOS or Android.

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo.

Class Reservation FAQ

To reserve a spot in class, use the Pushpress Member Portal App. 

Class cancellations are often needed, because #life, but with only 10 members per class allowed it is important to cancel your reservation so a waitlisted member can be afforded the opportunity to take your spot.

  1. You may cancel your reservation to a class up to 15 minutes prior to the start of the class without a penalty.
  2. If you cancel on or after the 15 minutes prior to a class start time, it is considered a late cancellation.

When you late cancel,

  1. if you are on a membership with a limited number of classes, you will lose the class you late cancelled.
  2. if you are on an unlimited class membership you will be charged 15$ per late cancellation.

If you do not cancel your reservation and no show a class, you will accrue the same penalties as a late cancel the first time a no show happens in a calendar month. If you no show more than once in a calendar month you will be charged an additional $10 fee per no show.

Synapse tries to start and end classes on time out of respect for everyone’s busy lives. To make sure you are ready to begin when class starts, you should plan on arriving 5-10 minutes prior to the start time.  

If you are habitually late, we will have a conversation about the issue and try to solve it. 

If you are more than 10 minutes late to a class, you will not be allowed to join and are considered a No Show.

Toggle Content

See our current Covid policies here

Synapse makes every effort to have the doors on or before 10 minutes prior to the start of a class or open gym.